Email Socket Error Problems
When sending mail through the server and getting a
"Socket Error".
Also see Email Help Home.
If you are using your ISP to send mail, then you should contact
them regarding this error.
The reason is that when you send mail through their server, it never
goes through our server, and therefore we can't fix it. To check if you
are sending mail through your ISP, loo at your "Outgoing or SMTP
Mail Server" name in your email configuration. If it has your ISP's
name on it, such as mail.yahoo.com or smtp.netzero.net then you are
using their server. In Outlook Express, it's under Tools > Accounts
> Properties. Anyone using AOL's mail software cannot change or view
this.
We recommend that you use your ISP's outgoing mail server, as
it generally is located closer to where you are, and therefore speed is
not as much an issue. However, if you need to use our outgoing
mail server and are still receiving errors, go to step #2.
The first thing to make sure of when you are sending email, is
that you have checked email in the past 15 minutes. Otherwise, it
will give you a "relaying denied" message. The servers use
email checking as a way to authenticate you, so that spammers and other
people don't use the server to send you junk email.
To reduce the size of your messages, fo to Outlooks Express's Tools
> Options > Send Tab and my mail sent format is HTML. Change it to
text format.
Go into Outlook Express as normal, click on Tools > Accounts >
Mail > Properties, then Advanced, check your setting there:
Outgoing Mail 25
Incoming Mail (POP3) 110
Break Apart 110
Now try to send a message. Be sure to "check mail"
first.
If you still receive a socket error when trying to send email, the
last option is to use your web-based email which comes with each
account.
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