| Problem: My site seems to download slowly
sometimes or sometimes when using FTP or FrontPage, it just stops.
Why is that?
Answer: There are a variety of factors that can contribute to
occasional slow download speeds or time-outs. One
thing that you can rule out is lack of bandwidth directly into the
facility where you site is located. Click HERE
for more information about the high-speed network that we use to house
our servers.
If it seems that your site generally is always slow, it may be
because you have images on your pages that are too large. A rule of
thumb is to try to make images 20k or less. If you have larger images,
try using image compression software which you can download free at www.download.com.
Most new image editing programs such as Photoshop 5.5 or Paint Shop Pro
will have JPG image compression included.
|
Way to check where the
slow-down is:
(For Advanced computer users only!) |
1) Check the path from your computer to your web site: When you
download from your site, you are taking a path to get from your computer
to your web site. This tool below will show the path that you are
taking to get to your site and where the slowdown may be. To do so using
Windows:
- Go to START
- Click on PROGRAMS
- Click on MS-DOS PROMPT
- Type TRACERT MYDOMAIN.COM (replace mydomain.com with your
domain or IP address)
You will see output that has lines like this:
| 93 ms |
81ms |
55 ms |
sl-bb11-pen-3-2.sprintlink.net |
[144.232.5.73] |
| * |
34 ms |
567 ms |
sl-bb13-pen-10-0.sprintlink.net |
[144.232.5.158] |
| 132 ms |
200 ms |
111 ms |
pos3-1-0-155M.hr2.IAD.gblx.net |
[206.132.253.50] |
Each of the three numbers above are three attempts that
your computer makes to get to that
location. A * or any number over
350 is a sign of a slow link.
In the example above, the slow link is with SPRINT.
If you see a slow link, we don't suggest you call your Internet provider
and immediately report it. Occasional slow links on the Internet are
common. However, if it is always like that, you may want to consider
calling them.
2) Check the path from your web site to your computer: The
return path, that is, going from your web site back to your computer, may
take a different path altogether. To check the return path:
- Go to your Control Panel
- Click on NETWORK TROUBLESHOOTER
- Click on the top button which says "from yourdomain.com to
you.current.IP.address"
- Follow the same guidelines for reading the output as the example
above.
3) See how fast your Internet Connection really is.
Your computer may say 53k, but your ISP may be overloaded. Take this
Bandwidth
Speed Test.
3) If you want to use a graphical program to show trace routes from
your computer, try Neotrace.
4) To test the speed from another part of the Internet (and not
your particular location), try this Free
Site. 2Macs Web Design uses this site often to check our network
speeds from a 'third-party' location.
5) You can also check the actual speed of the Internet in your location
by clicking here.
Support Home
|
FAQ's |
Contact Us |
