America Online (AOL)

AOL makes it easy for you to identify mail that originated from outside the AOL service by replacing the mail headers with a simple line that reads "Sent from the Internet (Details)." If you wish to see the complete header information, just click the Details link.

1. Open the spam and click the BLAH BLAH BLAH button on the upper left hand corner of the message. This shows the extended headers.
2. Select the whole message including headers and paste into the form.

Eudora for the PC - there are 2 slightly different methods depending on whether the mail contains HTML or not.

1. In any case, to prepare for HTML email, you should turn off the use of Microsoft's HTML viewer. To do so, click Tools, then Options, then Viewing Mail. Uncheck the box labeled "Use Microsoft's viewer."
2. How to know if it's HTML mail: once you have opened the email, look near the bottom of the headers (see below for revealing headers) for a line like the following: Content-Type: text/html ... you can frequently spot HTML email because it has font effects, pictures, etc but this is not always true so you have to take a quick look at the headers.
3. Why do I care if it's HTML mail: all kinds of interesting things can be "hidden" in HTML mail that won't show up when you see the mail interpreted by your email program/browser. Actual URLs do not necessarily show up in interpreted HTML messages. For example: you might see CLICK HERE but the underlying HTML contains a URL that indicates the spammers web site. In order to report properly the form needs those hidden URLs.

Eudora for the PC - non-HTML mail:

1. Open the email by double clicking on the subject line. Click the 'blah blah blah' button to reveal the headers.
2. Place your cursor anywhere in the body of the email and select the entire message (Edit/Select All or Ctrl-A)
3. Copy the entire email (right click and click copy OR Ctl/C OR Edit/Copy)
4. Paste (right click/paste or Ctl/V) the entire message into the form.

Eudora for the PC - HTML mail:

1. Open the email and click blah blah blah.
2. Hi-lite the headers only. Copy and paste the headers into the form as above.
3. Hit enter twice after the pasted headers to force a blank line after the headers.
4. Back in Eudora window, place your cursor anywhere in the body of the message and right click and click "view source". A new window will open.
5. In the new window, select all (as above) and copy the contents of the new window.
6. Paste the window contents into the form.
   

Hotmail

1. Click on "Options."
2. In the "Additional Options" column, click on "Mail Display Options" and find the item "Message Headers."
3. Choose "Advanced" and click the "OK" button.
4. When viewing a message, use the "View E-mail Message Source" to display the message in raw mode before copying into the form. (This link is right below the headers.)
   

1. Left click on the unsolicited email message so that it becomes highlighted.
2. Click on the "View" menu located at the top of the screen. Select the "All" option under "Headers".
3. The headers of the message should now be displayed on the lower part of your Messenger screen.
4. Scroll over the whole message with the left mouse button and all the text should become highlighted.
5. Right click on the highlighted text and a menu will appear on the screen. Left click on copy.
6. Paste the Text into the form.
   

1. Left click on the unsolicited email message so that it becomes highlighted.
2. Click on the "Options" menu located at the top of the screen. Select the "All" option under "Show Headers".
3. The headers of the message should now be displayed on the lower part of your Netscape Mail screen.
4. Scroll over the whole message with the left mouse button and all the text should become highlighted.
5. Click the "Edit" menu and select "Copy".
6. Paste the Text into the form.
   

Outlook Express

1. Start by opening the message in it's own window (or when viewing the message in the preview pane).
2. Click the "File" menu
3. Click "Properties"
4. Click the "Details" tab
5. Click "Message Source"
6. Highlight, copy and paste everything from this window (Ctrl-A, Ctrl-C)
   

Yahoo

1. First you must turn on "Full Headers".
2. From your Yahoo! mail account, click on "Mail Preference".
3. Scroll down the page to "Message Headers"
4. Click on the "all" radio button.
5. Save your preferences at the bottom of the page.
6. View the message you want to report.
7. If the message is in plain text, copy/paste to the form.

If the message to be reported is HTML:

1. View the message and copy the complete headers.
2. Paste these in the the form window, then add a blank line.
3. Go back to the Yahoo! window and select to "Forward" the message as "inline text" (drop down menu).
4. Scroll down the message to the start of the message body. (The first line of the HTML body will usually begin <HTML).
5. Copy the body of the message and paste into the the form parsing window.
6. Make sure a blank line remains between the header and body.

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